Frequently Asked Questions

Find answers to the most common questions about shopping with NookStory. If you need further help, please contact us at [email protected] or by phone at +1 212 294 8301.

Where do you ship?

We ship to addresses in the United States only. We do not offer international shipping at this time.

Is shipping free?

Yes. We offer free standard shipping on all orders within the United States. No additional fees are applied at checkout for standard delivery.

How long will my order take to arrive?

Orders are processed within 0–2 business days, Monday to Friday. Orders placed after our daily cut-off time of 5:00 PM EST are processed the next business day. Transit takes 3–5 business days, so total delivery time is 3–7 business days.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking. If you have not received a tracking email within 2 business days after your order ships, please contact us. You can also track your order on our Order Tracking page using your Order ID and billing email.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Returns are handled by mail only, and a prepaid return shipping label is provided for eligible returns. There is no restocking fee. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from your refund.

What if my item arrives damaged or defective?

Please contact us within 7 days of delivery, and send clear photos of the damaged item along with your order number to [email protected]. Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.

How long do refunds take?

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed to your original payment method.

Can I cancel my order?

You may cancel your order within 30 minutes of placing it by emailing [email protected] with your order number. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Refund & Return Policy.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase; we do not offer payment plans or installment billing.

What does NookStory sell?

NookStory is a New York home furniture store offering vintage and design-led furniture and objects, including chairs, sofas, dining pieces, lounge chairs, side tables, sculptures and statues, paintings and prints, and vases.

How can I contact NookStory?