Cancel Order Policy

At NookStory, we understand that sometimes customers may need to change or cancel an order. We strive to make the cancellation process as simple and transparent as possible.

Can I Cancel My Order?

You may cancel your order within 30 minutes of placing your order by sending us an email at [email protected]. Please include your order number in your email so we can find your order quickly. If your cancellation is accepted, your refund will be issued to the original payment method used during checkout.

I Have Not Received My Order Yet. Can I Cancel It and Get a Full Refund?

Once an order has shipped, it cannot be canceled. However, eligible items may be returned in accordance with our Refund & Return Policy. If you need to correct a shipping address or request a return, please contact us as soon as possible.

I Mistakenly Put an Incorrect Shipping Address. Can I Cancel the Order?

It is handled on a case-by-case basis. If your order has been processed, we cannot cancel it, but we may be able to modify the shipping address from our end without canceling the order. If the order has already been shipped out, please contact us and we will advise you on the best next step.

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