Shipping Policy

At NookStory, we want getting your new piece home to be simple and worry-free. Every order is carefully packed and shipped through trusted carriers so it arrives safely and on time.

Order Processing Time

All orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day. Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time & Delivery Estimates

Once processed, orders are shipped via our free standard shipping method and typically arrive within:

  • Transit Time: 3 to 5 business days
  • Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary based on your location and carrier delays beyond our control (for example, weather or high shipping volume).

Shipping Location

We currently only ship within the United States. At this time, we do not offer international shipping.

Shipping Charges

We proudly offer free standard shipping on all orders. No additional fees are applied at checkout for standard delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. If you have not received a tracking email within 2 business days after your order ships, please contact us at [email protected].

Delivery Issues or Delays

If your package is significantly delayed or marked as delivered but not received, please contact us at [email protected] with your order number so we can help.

Damaged Packages

If your package arrives damaged, please:

  • Take clear photos of the damaged item and the packaging
  • Contact us within 7 days of the delivery date
  • Send the photos and your order number to [email protected]

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing an order. We are not responsible for delays or failed deliveries caused by an incorrect address provided at checkout.

Contact Us